Term and Conditions

Last updated: [Insert Date]

1. Our Cycling Community

Good Velo Supply caters to passionate cyclists of all levels – from weekend warriors to daily commuters. Our products are carefully selected for performance, durability, and style across these categories:

• Road, mountain, and urban bikes
• High-performance drivetrain components
• Gender-specific cycling apparel
• Youth cycling equipment and accessories
• Practical luggage and bike carriers

2. Website Use

Your Responsibilities:

• Provide accurate account information (like you’d true your wheels)
• Don’t misuse our site for unlawful purposes
• Respect our intellectual property – no unauthorized copying of content

Our Commitment:

• Maintain accurate product information
• Protect your personal data as outlined in our Privacy Policy
• Keep the site running smoothly (99.9% uptime target)

3. Order Process

Making Purchases:

• All orders constitute an offer to purchase under these terms
• We confirm orders via email (check your spam folder if it doesn’t arrive)
• Prices are in GBP and inclusive of VAT where applicable

Payment Options:

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at order confirmation. Failed payments may result in order cancellation.

4. Shipping & Delivery

Shipping Methods:

• Standard Shipping (£12.95): DHL/FedEx – 10-15 business days after dispatch
• Free Shipping: EMS for orders over £50 – 15-25 business days after dispatch

Processing time: 1-2 business days before dispatch. Remote areas and parts of Asia excluded.

Delivery Responsibilities:

• You must provide accurate shipping information
• Customs/duties are your responsibility
• Report damaged/missing items within 48 hours of delivery

5. Returns & Refunds

Our Returns Promise:

• 15-day return window from delivery date
• Items must be unused with original packaging/tags
• Non-returnable items: used apparel, opened nutrition, custom parts

Return Process:

1. Email [email protected] within 15 days
2. Wait for return authorization (typically within 24 hours)
3. Ship to: 16 Broadway, Bradford, GB BD3C 3PN

Refund Details:

• Processed within 3-5 business days of receipt
• Original shipping costs non-refundable (unless our error)
• Return shipping at customer’s expense

6. Product Information

• We strive for accurate product descriptions and images
• Minor color variations may occur between photos and actual products
• Technical specifications subject to manufacturer updates

7. Liability

Good Velo Supply’s liability is limited to the purchase price of products. We’re not liable for:

• Indirect/consequential damages
• Product misuse or improper maintenance
• Events beyond our reasonable control (force majeure)

8. Intellectual Property

All website content (logos, text, images) is our property or licensed to us. You may not:

• Reproduce content without permission
• Use our branding for commercial purposes
• Reverse engineer our website/technology

9. Changes to Terms

We may update these terms occasionally. Continued use after changes constitutes acceptance. Significant changes will be notified via email or site notice.

10. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.