Privacy Policy

At Good Velo Supply, we value your privacy as much as you value a smooth ride. This policy explains how we handle your personal information with the same care we apply to selecting premium cycling components.

1. Information We Collect

Like carefully selecting gear ratios for different terrains, we collect only necessary information to provide our services:

• Personal Details: Your name, email, shipping/billing address (the essentials to get your gear to you)
• Payment Information: Encrypted card details or PayPal information (processed securely like a well-maintained drivetrain)
• Order History: Your purchases of bikes, components, and accessories (to help recommend the right gear)
• Technical Data: IP address, browser type, device information (for smooth website performance)

2. How We Use Your Information

We use your data with the precision of a professional bike fit:

• Process orders and deliver your cycling gear worldwide
• Provide customer support with the responsiveness of a well-tuned derailleur
• Improve our website and products based on rider feedback
• Send relevant offers (only with your consent – no spam, just quality content)
• Prevent fraud with security measures tougher than a Kryptonite lock

3. Data Sharing & Disclosure

We handle your data like precious components – sharing only when necessary:

• Shipping Partners: Only what’s needed to deliver your order (like sharing your address with a trusted mechanic)
• Payment Processors: Secure partners like Visa, MasterCard, and PayPal (the drivetrain of our payment system)
• Legal Requirements: When required by law (like following race regulations)

We never sell your data to third parties.

4. Data Storage & Security

Your information is protected with the same dedication we apply to bike security:

• SSL encryption (like the carbon fiber protection on our premium frames)
• Secure servers with regular security checks (more frequent than chain maintenance)
• Limited access to personal data (only to staff who need it)
• Data retention only as long as necessary (we don’t hoard like a bike parts collector)

5. Your Rights

You control your data like you control your bike:

• Access: Request what data we hold about you
• Correction: Update inaccurate information
• Deletion: Request removal of personal data (with some legal exceptions)
• Opt-out: Unsubscribe from marketing anytime
• Complaints: Contact us or your local data protection authority

6. Cookies & Tracking

Our website uses cookies – not the edible kind, but small digital markers that help:

• Remember your preferences (like your favorite bike type)
• Analyze website traffic (to improve your browsing experience)
• Enable shopping cart functionality (so your components don’t disappear mid-ride)

You can manage cookies in your browser settings – though some features may not work as smoothly without them.

7. International Data Transfers

As a global cycling supplier (excluding some Asian and remote areas), your data may be transferred internationally with appropriate safeguards, ensuring protection equivalent to UK GDPR standards.

8. Policy Updates

We may update this policy occasionally – we’ll notify you of significant changes like we’d alert you to an important product recall. The current version always applies.