Welcome to the Good Velo Supply FAQ page! We’ve compiled answers to the most common questions about our cycling products, delivery options, and customer service. Whether you’re shopping for kids’ bikes, upgrading your drivetrain, or planning your next adventure, we’re here to help you pedal smoothly through your purchase journey.
About Good Velo Supply
What kind of products does Good Velo Supply specialise in?
We’re passionate about all things cycling! Our carefully curated selection includes:
- Bikes for all ages (including kids’ bikes and accessories)
- High-performance drivetrain and gear components
- Gender-specific cycling gear (Male and Female categories)
- Essential cycling accessories like luggage, carriers, stems and seatposts
Where is Good Velo Supply based?
Our workshop is located at 16 Broadway, Bradford, GB BD3C 3PN. While we’re proud of our Yorkshire roots, we ship cycling gear to riders worldwide (excluding select remote areas in Asia).
Product Questions
Do you offer bikes and accessories specifically for children?
Absolutely! We’re particularly proud of our Kids and Kids-Bikes ranges, featuring:
- Size-appropriate bikes for young riders
- Safety-focused accessories
- Gear designed to grow with your child
What makes your drivetrain components special?
Our Drivetrain-And-Gears selection focuses on:
- Premium materials for durability and performance
- Components suitable for various cycling disciplines
- Carefully selected ratios for optimal pedalling efficiency
Do you offer gender-specific cycling gear?
Yes! We recognise that male and female cyclists often have different fit requirements. Our Male and Female categories feature:
- Anatomy-specific saddle designs
- Gender-optimised frame geometries
- Apparel designed for comfort during long rides
Ordering & Delivery
What delivery options do you offer?
We’ve designed delivery services as performance-driven as our bikes:
- Standard Shipping (£12.95): Via DHL/FedEx (10-15 days after dispatch)
- Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes! We serve cyclists worldwide, excluding select remote areas in Asia. Our international network handles all customs paperwork – we make it as seamless as tuning a perfect gear shift.
How can I track my order?
You’ll receive real-time tracking information the moment your adventure kit leaves our facility. Watch your new gear travel from our workshop to your road!
Payments & Returns
What payment methods do you accept?
We accept all major payment options to get you riding faster:
- Visa
- MasterCard
- JCB
- PayPal
What’s your return policy?
We offer a 15-day return policy from delivery date. While we’re confident you’ll love your gear, we understand that sometimes adjustments are needed – just like fine-tuning your bike’s fit. Contact our rider-support team at [email protected] to initiate returns.
What if my product arrives damaged?
Our cycling-savvy team packages each item with extreme care, but if any damage occurs in transit, please contact us immediately at [email protected] with photos of the damage. We’ll make it right faster than you can say “mechanical advantage”.
Customer Support
How can I contact Good Velo Supply?
Our rider-support team knows these routes as well as we know bike trails! Email us at [email protected] for any questions about:
- Product specifications
- Order status
- Delivery to your specific location
- Technical advice
Do you offer assembly services for bikes?
Currently, we focus on delivering perfectly packed bikes and components ready for your local bike shop or home assembly. Each bike comes with clear instructions – think of it as the first part of your cycling adventure!
Didn’t find the answer you were looking for? Our team at Good Velo Supply is always ready to help you gear up for your next ride. Drop us a line at [email protected] and we’ll respond faster than a well-oiled drivetrain!
Happy cycling from all of us at Good Velo Supply!